When using EGLE, some operations may not be instantaneous.
This is normal and part of the contractual and regulatory framework in which the platform operates.
This article explains why delays may occur, what they correspond to, and how to follow the status of your operations.
EGLE is not a real-time trading platform
EGLE offers contractual investment products, not instant trading operations.
This means that:
operations follow defined processing steps
certain verifications are required before confirmation
transactions are not executed in real time like on a brokerage platform
This approach ensures a framework that is clear, secure, and compliant.
The normal steps of an operation
An operation on EGLE may include several steps, including:
verification of operation parameters
contractual validation
compliance checks
final confirmation of the operation
Each step contributes to the traceability and security of the operation.
Possible statuses of a transaction
During processing, a transaction may display different statuses, for example:
processing
pending validation
confirmed
expired
cancelled
Each status corresponds to a specific stage of the process.
Delays during a resale request
The resale of an EGLE Asset is not instantaneous.
According to the contractual conditions:
a resale request must be processed
the value taken into account may depend on the time of confirmation
delays may occur between the request and the actual transfer
These delays ensure proper and traceable management of operations.
When should you be concerned?
In most cases, a delay is normal.
It is recommended to contact the EGLE team if:
a transaction remains blocked without progress for an unusually long time
an error message appears repeatedly
additional information has been requested and you are unable to provide it
Delays related to regulatory compliance
EGLE applies legal obligations, particularly regarding:
identity verification (KYC)
fraud and anti-money-laundering checks
user protection
These controls may result in:
validation delays
requests for additional information
temporary suspension of operations
These measures are required by regulation and do not indicate a malfunction.
Creating a transaction on EGLE means creating an EGLE Asset, giving you exposure to the performance of a reference asset under the contractual conditions defined by the platform.
This article explains the steps to follow and the requirements needed to create a transaction
Requirements
Before creating a transaction, you must:
have an active EGLE account
complete the required identity verification steps, if applicable
have a valid payment method
Some features may be limited if these conditions are not met
Steps to create a transaction
To create a transaction on EGLE:
Log in to your EGLE account
Go to the section dedicated to EGLE Assets
Select the reference asset you want
Enter the amount you wish to invest
Review the displayed information (conditions, parameters, risks)
Confirm the creation of the transaction
Once confirmed, the transaction is recorded and processed according to the applicable procedures.
Key points to remember
Creating a transaction on EGLE:
involves several steps
requires explicit confirmation
may include processing delays
Each transaction is carried out within a defined contractual framework.
If you encounter difficulties
If you are unable to create a transaction:
check that all requirements are fulfilled
review the messages displayed in your user dashboard
make sure your account is not temporarily restricted
What happens after confirmation?
After confirmation:
the transaction may enter a processing phase
compliance or verification checks may take place
the status of the transaction becomes visible in your user dashboard
Creating a transaction may not be instantaneous in all cases.
EGLE applies fees in a simple and transparent way, limited to the operations you perform.
You only pay when you invest or carry out a transaction, and never without your explicit action.
This page explains when fees apply, how they are calculated, and how you are informed about them.
General principle of fees on EGLE
Using EGLE follows a clear principle:
no account opening fees
no custody or holding fees
no hidden charges
Fees may apply only for certain operations, particularly when you create an investment transaction.
All applicable fees are displayed before you confirm the transaction.
EGLE transaction fees
Each transaction creating an EGLE Asset includes a transaction fee.
These fees:
are calculated only on the invested amount
apply per confirmed transaction
do not apply outside of transactions
Current fees
Transaction fees are:
1% of the invested amount
with a minimum of 1 MAD per transaction
The exact fee amount is always displayed before confirmation.
Key points to remember
You only pay fees when you invest
There are no hidden or automatic fees
Fees are always displayed before confirmation
Fees depend on the transaction and payment method
The Terms & Conditions are legally binding
Possible changes to fees
Applicable fees may evolve over time depending on:
changes to EGLE’s services
payment provider conditions
regulatory requirements
Any changes apply only to new transactions and according to the terms defined in the Terms & Conditions.
Fees related to the payment method
Fees:
are applied at the moment the transaction is confirmed
are never charged without your validation
apply only to the relevant transaction
No fee is charged until a transaction is confirmed.
The resale of an EGLE Asset is initiated at the user’s request, in accordance with the conditions defined in the contractual framework.
This procedure is not instantaneous and follows processing steps designed to ensure traceability and compliance of transactions.
This article explains how to submit a resale request, what it involves, and how to track its status.
What is a resale request?
A resale request is the action through which you inform EGLE of your intention to close your exposure to an EGLE Asset.
It is important to note that:
the resale is not automatic
it follows the conditions defined in the contract
the value taken into account may depend on the time of confirmation
When can you request a resale?
You may request the resale of an EGLE Asset:
when contractual conditions allow it
directly from your user dashboard
for all or part of the relevant EGLE Asset, if applicable
Certain periods or situations may limit the possibility of resale, in accordance with the contractual framework
In which cases can a request be refused or delayed?
A resale request may be:
delayed if verification is in progress
suspended if required information is missing
limited by the applicable contractual conditions
In these situations, additional information may be requested.
Conditions required to request a funds withdrawal
A funds withdrawal request is subject to certain mandatory conditions.
1 – Identity verification must be completed
As long as identity verification (KYC) is not completed, it is not possible to request the withdrawal of funds resulting from a resale.
This verification may be:
under internal review
processed through official identity verification platforms (notably the DGSN)
These checks are required by Moroccan regulations and aim to:
secure transactions
prevent fraudulent activities
protect users
2 – Bank details must be provided
In order for a funds withdrawal to be processed, you must:
provide a valid bank account number (RIB/IBAN) in your name through your user dashboard
ensure that your banking information is accurate and up to date
Without a validated bank account, no transfer can be executed, even after a resale has been confirmed
Is resale instantaneous?
No.
A resale request:
requires processing
may be subject to delays
may involve compliance checks
These delays are part of EGLE’s normal operations and ensure a secure and compliant framework
Funds withdrawal is never automatic
It is important to note that:
funds are never transferred automatically
an explicit request from the user is always required
EGLE does not initiate any transfer without clear instructions from you
This rule ensures that each transaction remains:
voluntary
traceable
compliant with the contractual framework
Use of funds after a resale
After a resale is confirmed:
Possible reuse
Funds credited to your EGLE account may:
be used to purchase new EGLE Assets
allow you to continue your investment journey without requesting an immediate withdrawal
Funds are not intended for long-term storage
Funds available in your EGLE account:
are not intended to be held for long periods
must either be reinvested or be subject to a withdrawal request
EGLE is not a deposit account or a liquidity storage service.
How do I submit a resale request?
To request the resale of an EGLE Asset:
Log in to your EGLE account
Access the section related to your EGLE Asset
Select the “Sell” option
Review the information displayed (conditions, status, useful details)
Confirm your request
Once confirmed, your request is recorded and processed according to the applicable procedures.
© 2026 MABROUR INVEST SARL. All rights reserved. EGLE Invest is a brand of MABROUR INVEST SARL – 46 Boulevard Zerktouni, 5e étage, Appartement 17, C/O DOWORK, Casablanca, Maroc – RC 589091 – ICE 003291142000090 – Tél. +212 6 99 91 55 42 – contact@egle-invest.com
Understand how to create an EGLE Asset, follow an operation, and interpret its status.