When you create an account on EGLE, an identity verification is required before you can fully use the platform.This step is mandatory and part of the Moroccan legal and regulatory framework.
This article explains why this verification exists, what it involves, and what you can do during this period.
When you create an account on EGLE, an identity verification is required before you can fully use the platform.This step is mandatory and part of the Moroccan legal and regulatory framework.
This article explains why this verification exists, what it involves, and what you can do during this period.
Identity verification is a legal requirement
EGLE is required to verify the identity of its users in order to comply with legal obligations related to:
fraud prevention
anti-money laundering (AML)
user protection
transaction traceability
These obligations apply to all platforms offering contractual investment products.
Identity verification is therefore not optional
Identity verification is a legal requirement
EGLE is required to verify the identity of its users in order to comply with legal obligations related to:
fraud prevention
anti-money laundering (AML)
user protection
transaction traceability
These obligations apply to all platforms offering contractual investment products.
Identity verification is therefore not optional
Why can verification take time?
Several factors may influence the duration of the verification process, including:
the quality or readability of the documents submitted
the need for additional checks
the volume of verification requests currently being processed
specific regulatory requirements
EGLE does not set these requirements arbitrarily.
Processing times result from necessary compliance procedures.
Why can verification take time?
Several factors may influence the duration of the verification process, including:
the quality or readability of the documents submitted
the need for additional checks
the volume of verification requests currently being processed
specific regulatory requirements
EGLE does not set these requirements arbitrarily.
Processing times result from necessary compliance procedures.
What does “account under verification” mean?
An account under verification means that:
your information is currently being reviewed
certain validations are pending
compliance checks are in progress
During this period:
some features may be limited
some transactions may be unavailable
What does “account under verification” mean?
An account under verification means that:
your information is currently being reviewed
certain validations are pending
compliance checks are in progress
During this period:
some features may be limited
some transactions may be unavailable
What should I do if verification is blocked?
If your account remains under verification for an unusually long period, you can:
verify that all requested information has been submitted
check the messages or notifications in your user dashboard
contact the EGLE team to understand the situation
choose another verification option if available
In some cases, additional information may be required.
What should I do if verification is blocked?
If your account remains under verification for an unusually long period, you can:
verify that all requested information has been submitted
check the messages or notifications in your user dashboard
contact the EGLE team to understand the situation
choose another verification option if available
In some cases, additional information may be required.
Verification, security and user protection
Identity verification primarily aims to:
protect your account
prevent fraudulent activities
ensure a secure environment for all users
These checks benefit all users of the platform.
Verification, security and user protection
Identity verification primarily aims to:
protect your account
prevent fraudulent activities
ensure a secure environment for all users
These checks benefit all users of the platform.
Key points to remember
An account under verification:
is a normal and mandatory step
complies with legal requirements
may involve temporary limitations
does not automatically mean a rejection
Key points to remember
An account under verification:
is a normal and mandatory step
complies with legal requirements
may involve temporary limitations
does not automatically mean a rejection
Requested documents and information
Depending on your situation, the verification process may require:
a valid identity document
confirmation of certain personal information
additional documents in case of inconsistencies or doubts
It is important to provide:
clear and readable documents
accurate and up-to-date information
Requested documents and information
Depending on your situation, the verification process may require:
a valid identity document
confirmation of certain personal information
additional documents in case of inconsistencies or doubts
It is important to provide:
clear and readable documents
accurate and up-to-date information
Why is my account under verification?
Why is my account under verification?
In certain situations, access to your EGLE account may be temporarily restricted.
These restrictions do not constitute an automatic sanction or a permanent account closure.
They are part of standard security and compliance measures designed to protect both users and the platform.
In certain situations, access to your EGLE account may be temporarily restricted.
These restrictions do not constitute an automatic sanction or a permanent account closure.
They are part of standard security and compliance measures designed to protect both users and the platform.
What is a temporary restriction?
A temporary restriction means that:
some account features may be limited
certain transactions may be suspended
general access to the account usually remains possible
These limitations are reversible and depend on the specific situation.
What is a temporary restriction?
A temporary restriction means that:
some account features may be limited
certain transactions may be suspended
general access to the account usually remains possible
These limitations are reversible and depend on the specific situation.
Does a restriction mean a permanent problem?
No.
In most cases:
the restriction is temporary
simple actions can resolve the situation
the account can return to normal operation after verification
A restriction does not automatically mean that the account will be closed.
Does a restriction mean a permanent problem?
No.
In most cases:
the restriction is temporary
simple actions can resolve the situation
the account can return to normal operation after verification
A restriction does not automatically mean that the account will be closed.
Why can an account be restricted?
Several situations may lead to a temporary restriction, including:
a. Ongoing compliance checks
additional identity verification (KYC)
inconsistent or missing information
legal requirements for enhanced verification
b. Unusual activity detected
unusual login attempts
access from a new device or location
activity requiring an additional security check
These controls help prevent fraudulent activities.
c. Non-compliance with the terms of use
use that does not comply with platform rules
attempts to perform operations not allowed under the contractual framework
These restrictions help prevent risky situations for both the user and EGLE.
Why can an account be restricted?
Several situations may lead to a temporary restriction, including:
a. Ongoing compliance checks
additional identity verification (KYC)
inconsistent or missing information
legal requirements for enhanced verification
b. Unusual activity detected
unusual login attempts
access from a new device or location
activity requiring an additional security check
These controls help prevent fraudulent activities.
c. Non-compliance with the terms of use
use that does not comply with platform rules
attempts to perform operations not allowed under the contractual framework
These restrictions help prevent risky situations for both the user and EGLE.
How long does a restriction last?
The duration of a restriction depends on:
the type of verification required
how quickly the requested information is provided
applicable legal and regulatory requirements
EGLE cannot always determine an exact timeframe in advance.
Restrictions are lifted as soon as the situation has been resolved
How long does a restriction last?
The duration of a restriction depends on:
the type of verification required
how quickly the requested information is provided
applicable legal and regulatory requirements
EGLE cannot always determine an exact timeframe in advance.
Restrictions are lifted as soon as the situation has been resolved
Why are these measures necessary?
Temporary restrictions help to:
protect your account from unauthorized use
ensure a secure environment for all users
comply with Moroccan regulatory requirements
These measures are implemented in the interest of both the user and the platform.
Why are these measures necessary?
Temporary restrictions help to:
protect your account from unauthorized use
ensure a secure environment for all users
comply with Moroccan regulatory requirements
These measures are implemented in the interest of both the user and the platform.
Key points to remember
A temporarily restricted account:
is not an automatic sanction
responds to security or compliance requirements
is generally reversible
may sometimes require actions from the user
These situations are part of the normal operating framework of the EGLE platform.
Key points to remember
A temporarily restricted account:
is not an automatic sanction
responds to security or compliance requirements
is generally reversible
may sometimes require actions from the user
These situations are part of the normal operating framework of the EGLE platform.
What should I do if my account is restricted?
If your account is temporarily restricted, it is recommended to:
Check the messages or notifications in your user dashboard
Verify whether additional information has been requested
Provide the required documents clearly and completely
If necessary, you can contact the EGLE support team to understand the steps required to resolve the situation.
What should I do if my account is restricted?
If your account is temporarily restricted, it is recommended to:
Check the messages or notifications in your user dashboard
Verify whether additional information has been requested
Provide the required documents clearly and completely
If necessary, you can contact the EGLE support team to understand the steps required to resolve the situation.
Why can my account be temporarily restricted?
Why can my account be temporarily restricted?
The security of your EGLE account is essential to protect your personal information and your transactions.
EGLE implements protective measures, but security also relies on each user’s best practices.
This article explains how to reduce risks related to the use of your account.
The security of your EGLE account is essential to protect your personal information and your transactions.
EGLE implements protective measures, but security also relies on each user’s best practices.
This article explains how to reduce risks related to the use of your account.
Protect your login credentials
Your login credentials (email and password) are strictly personal.
It is recommended to:
choose a unique password that is difficult to guess
never share your credentials with third parties
avoid using the same password across multiple services
EGLE will never ask for your password by email or phone.
Protect your login credentials
Your login credentials (email and password) are strictly personal.
It is recommended to:
choose a unique password that is difficult to guess
never share your credentials with third parties
avoid using the same password across multiple services
EGLE will never ask for your password by email or phone.
Use a secure device and connection
To access your EGLE account:
use personal and secure devices whenever possible
avoid connections through public or unsecured Wi-Fi networks
ensure your device is up to date (system, browser)
These precautions help limit unauthorized access.
Use a secure device and connection
To access your EGLE account:
use personal and secure devices whenever possible
avoid connections through public or unsecured Wi-Fi networks
ensure your device is up to date (system, browser)
These precautions help limit unauthorized access.
Regularly review your account activity
It is recommended to:
regularly check your login history and transaction history
ensure that the activities displayed correspond to your own usage
If you notice unusual activity, it is important to act quickly.
Regularly review your account activity
It is recommended to:
regularly check your login history and transaction history
ensure that the activities displayed correspond to your own usage
If you notice unusual activity, it is important to act quickly.
Respond to unusual activity
If you suspect abnormal activity on your account:
change your password immediately
review your personal information
contact the EGLE team to report the situation
A quick response helps limit potential consequences.
Respond to unusual activity
If you suspect abnormal activity on your account:
change your password immediately
review your personal information
contact the EGLE team to report the situation
A quick response helps limit potential consequences.
EGLE’s role in security
EGLE implements technical and organizational measures to:
protect access to accounts
secure personal data
detect unusual behavior
However, no system is completely risk-free.
User vigilance remains a key element of overall security.
EGLE’s role in security
EGLE implements technical and organizational measures to:
protect access to accounts
secure personal data
detect unusual behavior
However, no system is completely risk-free.
User vigilance remains a key element of overall security.
Key points to remember
To secure your EGLE account:
protect your login credentials
use trusted devices and connections
monitor your account activity
report any unusual activity quickly
Security is a shared responsibility between EGLE and its users.
Key points to remember
To secure your EGLE account:
protect your login credentials
use trusted devices and connections
monitor your account activity
report any unusual activity quickly
Security is a shared responsibility between EGLE and its users.
Stay vigilant against fraud attempts
Some fraud attempts may take the form of:
emails or messages impersonating EGLE
requests for personal or confidential information
suspicious links inviting you to log in
Before taking any action:
verify the sender
do not click on suspicious links
never share sensitive information
If in doubt, contact the EGLE team directly through official channels.
Stay vigilant against fraud attempts
Some fraud attempts may take the form of:
emails or messages impersonating EGLE
requests for personal or confidential information
suspicious links inviting you to log in
Before taking any action:
verify the sender
do not click on suspicious links
never share sensitive information
If in doubt, contact the EGLE team directly through official channels.
How can I secure my EGLE account?
How can I secure my EGLE account?
Need help?
Need help?
Need help?
If you have questions about the nature of an EGLE Asset or the contractual framework, our team can assist you.
EGLE does not provide investment advice.
If you have questions about the nature of an EGLE Asset or the contractual framework, our team can assist you.
EGLE does not provide investment advice.
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Account and security
Account management, data protection, unusual activity, and best practices.